Guidance and Etiquette for member in I’m A Yogi

Introduction

• In order to provide comfortable environment and services, members are requested to follow as below. Thank you for your corporation.
• All request and requirement must ask reception or send what’s App. Instructors are available to reply about only yoga knowledge.

※ 9389-7690 (Chinese), 7075-9076 (English)

1. Operation of Classroom

• Please arrive 10-15 minutes in advance and register at the front desk or instructor before the class starts.
• All classes start on time. If you fail to sign-up within 10minutes after lesson starts, you will NOT be able to enter the classroom. The penalty will be applied as below.

2. Booking and Cancellation

• Advance booking is available 7 days prior to the date/time of class.
• g) 8/May 2pm Lesson opens for booking on 1/May 2pm
• Members must cancel class booking if you are not able to attend. Please text message by What’s App or make an online cancellation within 12 hours before the start of class.
• Members will not able to reserve a class 2 hours before the start of class by online application.
• Please text message by What’s App if you would like to know any available within 2 hours before lesson starts.
• Lesson will be canceled at 9pm the night before if 2 or fewer members sign up.

3. Waitlist

• Please book the waitlist once the class is fully booked.
• The first customer on the waitlist is automatically confirmed when someone on the registered list cancel.
  • You will get the notification via email when you get the confirmation or check in the App.
• Please cancel the waitlist 12hours in advance if you are not able to join.

4. Late Cancellation, Late Attendance and No- Show Penalty (General)

• Late Cancel – If members cancel late 12hours earlier of lesson start, the credit of one lesson will be deducted.
• No Show – If members did not show up for pre- booked class, the credit of lesson which you book will be deducted.
• Late Attendance – Subject to start of classroom, if members who are MORE THAN 10 MINUTES LATE, it will be treated as NO-SHOW.

5. Late Cancellation, Late Attendance and No- Show Penalty (Unlimited package)

• Late Cancel – If members cancel late 12hours earlier of lesson start TWICE within 30days, your account for booking will be blocked for 10days.
• No Show – If members did not show up for pre-booked class, your account for booking will be blocked for 10days.
• Late Attendance – Subject to start of classroom, if members who are MORE THAN 10 MINUTES LATE, it will be treated as NO-SHOW.

6. Yogi’s Manners

• Please DO NOT bring any mobile phones or any sound devices into the classroom even silent mode
• Please DO NOT bring any belongings into the classroom and keep in the locker. (Exception: water bottle, towel)
• Please DO NOT being noisy at yoga studio.
• Please keep all your valuable belongings to locker. I’m A Yogi HK does not accept liability for any loss or damage whatsoever to any items.